Refund policy

Returns & Refunds

14-day returns
If you change your mind, you can request a return within 14 days of receiving your order. To be eligible, the item must be unused, clean and in its original packaging. Return shipping costs are paid by the customer.

30-day quality guarantee
Your Calmora ear muffs are covered for 30 days from delivery against manufacturing defects. If they break or stop working properly under normal use within that period, we’ll send you a replacement or issue a refund.

60-Day Extended Warranty
Want longer coverage? Add the 60-Day Extended Warranty to your order and your ear muffs will be covered against manufacturing defects for 60 days from delivery. It’s included free with our 2 + 1 FREE offer.

How to request a return, refund or exchange
All returns, refunds and exchanges must be requested by email at calmorapetsoficial@gmail.com. Include your order number, the reason for your request and, if there’s a problem with the product, a photo. Our team will reply within 24–48 hours with the steps to follow for your case. Please don’t send any item back without contacting us first, as it cannot be accepted.

Damaged, defective or wrong items
If your order arrives damaged or you received a different item or size than the one you ordered, email us within 7 days of delivery with a photo. We’ll send you a replacement or issue a full refund at no extra cost.

Size exchanges
Please check the size guide before ordering. If you ordered the wrong size, email us within 14 days of delivery and we’ll help you get the right one. In this case, the cost of the new shipment is paid by the customer. If we sent a size different from the one in your order, the exchange is free.

Refunds
Once your request is approved, we’ll process the refund to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.

Questions? Email us at calmorapetsoficial@gmail.com.