Shipping policy
Shipping Policy
Free shipping worldwide
Every order ships free, wherever you are.
Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You’ll receive a confirmation email with your tracking number once your order ships.
Delivery time
- United States: 4–8 business days after shipping.
- Rest of the world: 7–15 business days after shipping.
Tracking
Every order ships with a tracking number, sent to your email when your order ships.
Delays
Delivery times are estimates. Peak seasons (Black Friday, holidays), weather or carrier issues can cause delays. If your order hasn’t arrived within 30 days of shipping, email us and we’ll help you.
Customs and import fees
Orders shipped outside the United States may be subject to import duties or taxes set by your country. These charges are not included in the price and are the customer’s responsibility.
Wrong address
Please double-check your shipping address at checkout. We’re not responsible for orders sent to an incorrect address provided by the customer. If you notice a mistake, email us right away and we’ll try to update it before your order ships.
Lost packages
If tracking shows your package as lost in transit, email us. We’ll open a claim with the carrier and, once it’s resolved, we’ll send you a replacement or issue a refund.
Shipping Protection
Add Shipping Protection to your order for complete peace of mind. If your package is lost, damaged in transit or stolen after delivery, we’ll send you a free replacement right away, with no claim and no waiting. Just email us with your order number. Shipping Protection is included free with our 2 + 1 FREE offer.
Questions? Email us at calmorapetsoficial@gmail.com.